Why Can't I see my students

Teacher: I don't see my students.

Sometimes when a teacher logs in, they can't see their students. There are a number of things that can cause this. We will list the most common reasons here and how to address each one.

• Student has not completed registration
  1. Sign-in as a staff member or admin
  2. Click on the "Create Account" tab and click "Partially Registered"
  3. Search the list for your missing student
  4. If your student is listed; they have not completed registration

• Student registered to the wrong teacher
  1. Sign-in as a staff member or admin
  2. Click on Students
  3. Search for missing student
  4. Verify that the correct teacher is selected
  5. If the correct teacher is not selected; then select the correct teacher and save changes

• Teacher has multiple accounts
  1. Sign-in as a staff member or admin
  2. Click on "People" tab
  3. Search for your teacher by name
  4. If you see that your teacher is listed more than once; then they have created duplicate accounts.
     1. To Fix this:
     2. Confirm that the two accounts are indeed the same teacher.
     3. Click on the "Select" button
     4. Select each teacher name
     5. Click "Merge Teachers"
     6. Select which account to keep and click "Merge"
  • This will merge any students that registered under the teacher's accounts together under the account that was kept.