Importing Data

Importing registrations

Go to Staff > Import Data
It will take you to this screen:
Make sure the correct tab is open. It defaults to participants, but it's always good to check.
Then select Choose File. Select the CSV file that you want to load.
Then you are asked to Map the columns:
Each of the columns in your file should show, along with the title you named the column. You then need to select the item from the drop down list that matches the item in the CSV file.

Note: All of the entries in your CSV file should match entries in your registration. If you notice that there is a field/column in your file that is NOT in your registration, close the file and DO NOT process. The item will need to be added to the registration in order for the data reports to collect the correct information. Go into your registration and add the item, then retry the import.

If you have headers, don't forget to select that the first row are headers, or else it will create a "header" account.
When you are done mapping, select “process file”, double check to make sure your file looks correct, then click "Load".

As long as the First Name, Last Name and Email are the same, any other differences for accounts will be changed if uploading the CSV file multiple times, without creating a duplicate account. This can also cause information to be cleared from existing accounts.
When creating TEAM projects, be sure to add an Entry ID column. Then assign any number to the projects with team members receiving the same number.
If using multiple entries, add an External Entry ID. ALL PROJECTS should be assigned DIFFERENT numbers. First Name, Last Name and email of the participant should be provided for every project as well. NOTE: multiple entries will create what appear to be duplicate accounts on the people page. Just take note that multiple entries does not mean multiple participants, and the counts will show different numbers.

Updated from Support instructions (2026).